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Welfare Support for Residents & Businesses

Community Drop In Sessions

We have set up community drop in sessions for residents affected by the floods. The first of the sessions took place in Newcastle and Rostrevor and further sessions are due to take place in other locations impacted by flooding. Check our social media pages for further information - FB: @nmdcouncil X: @nmdcouncil.
We will try to answer any queries members of the local community may have or signpost them to other organisations who may be able to offer assistance in relation to the floods.

Welfare Support 

The aftermath of a flood can be very difficult and sometimes overwhelming especially if your home or business has been impacted by significant damage. This can be particularly difficult for the vulnerable, elderly, workers and volunteers helping those affected.
The following are a list of contacts which offer support.

Urgent Help

Anyone in crisis should contact their GP or call Lifeline 0808 808 8000 or if in immediate danger, call 999.

Helplines NI  
Minding Your Head

Mental Health and Wellbeing Support for Everyone

Southern Area Mental Health & Emotional Wellbeing Directory of Services 
South Eastern Area Mental Health & Emotional Wellbeing Directory      

Managing Stress, Increasing Personal Strengths and Aspirations and Hopefulness about Recovery

PHA Steps for Managing Stress

W: mymentalhealthrecovery.com
E: recovery.college@southerntrust.hscni.net

General Advice

Northern Ireland Housing Executive (NIHE)

  • General Enquiries: 0344 892 0900 (from 8.30am to 5.00pm)
  • Housing Benefit enquires: 0344 892 0902 (from 8.30am to 5.00pm)
  • Housing Executive tenants repairs: 0344 892 0901 (8.30am to 5.00pm for normal repairs, 24 hour service for emergencies)
  • Out of Hours Service - Homelessness: 03448 920908

Community Advice (formerly Citizens Advice)

T: 0300 303 0306
E: advice@advicenmd.com

Voluntary & Community Sector  

The Department for Communities (DfC) is responsible at regional level for infrastructure support for the Community Sector, including for Volunteering and Independent Advice. 
To add to the Councils’ assessments, DfC has asked our regionally funded community sector partners such as NICVA, Volunteer Now and Advice NI to assess the impacts and needs arising for affected community organisations, including where these organisations which deliver services to citizens on the ground.  

We will continue to work collaboratively with our cultural and sporting stakeholders and other community funders in the coming days and weeks.