Welfare Support for Residents & Businesses

Welfare Support 

Experiencing a flood can be extremely challenging, especially when homes, businesses or community facilities have suffered significant damage. This can be particularly overwhelming for vulnerable residents, older people, and volunteers or workers supporting those affected.

Below is a list of organisations offering emotional, mental health, and practical support.

Urgent Help

If you or someone you know is in crisis:

• Contact your GP
• Call Lifeline: 0808 808 8000
• If in immediate danger, call 999

Mental Health and Wellbeing Support

• Lifeline
• Helplines NI  
• Minding Your Head
• Southern Area Mental Health & Emotional Wellbeing Directory of Services 
• South Eastern Area Mental Health & Emotional Wellbeing Directory
• PHA Steps for Managing Stress

W: mymentalhealthrecovery.com

E: recovery.college@southerntrust.hscni.net

General Advice and Practical Support

Northern Ireland Housing Executive (NIHE)

• General Enquiries: 0344 892 0900 (from 8.30am to 5.00pm)
• Housing Benefit enquires: 0344 892 0902 (from 8.30am to 5.00pm)
• Repairs – NIHE Tenants: 

Normal repairs: 8.30am–5.00pm

Emergency repairs: 24-hour service

• Out of Hours Homelessness Service: 03448 920908

Community Advice (formerly Citizens Advice)

T: 0300 303 0306
E: advice@advicenmd.com

Voluntary & Community Sector  

The Department for Communities (DfC) provides regional infrastructure support for the community and voluntary sector, including volunteering and independent advice.

In addition to Council assessments, DfC has asked regionally funded partners—NICVA, Volunteer Now, and Advice NI—to assess the impacts and needs of affected community organisations, particularly those delivering essential services on the ground.

We will continue working collaboratively with cultural, sporting, and community stakeholders, as well as funding partners, to support recovery efforts.