Second Hand Goods
Some, but not all goods are covered by Consumer Protection Regulations. Those that are sold as part of a business may be covered in the same way as new goods, for example, those bought from an auction or second-hand shop. Goods sold privately are not covered by the legislation. If you have any doubts about any product either new, or second-hand, please do not hesitate to contact us.
Counterfeit Goods and Faulty Goods
If your query or complaint is about counterfeit goods, faulty goods or false or misleading product descriptions, you should contact Consumer line in Trading Standards Service.
They can also give advice on consumer rights on refunds, repairs or replacing goods.