Flooding Support for Residents

Rate Relief Schemes

Land and Property Services (LPS) can assist residents experiencing financial problems. It is important that ratepayers affected by flooding contact LPS as soon as possible to talk about choices that best suit their circumstances.

Click here to view the LPS webinar presentation, which outlines different types of rate relief: Land & Property Services Online Information Session

Land & Property Services
T: 0300 200 7801 (calls charged at local rate)
Text Relay: 18001 0300 200 7801
W: www.finance-ni.gov.uk/contacts/contact-land-property-services

Rate Relief for Empty Homes

There is a Rating of Empty Homes exclusion for homes affected by flooding. Download an application form from nidirect website: www.nidirect.gov.uk/articles/rating-empty-homes

Finance Support

The Department for Communities offers a Finance Support service for people facing a financial crisis, including those affected by emergencies such as fire or flooding. This service can give financial help through Discretionary Support, the Social Fund or the Universal Credit Contingency Fund.

Information on all of the help available and the eligibility criteria can be found online at: https://www.nidirect.gov.uk/campaigns/finance-support

Redundancy Service

The Department for Communities supports businesses and workers who are facing redundancy. Its Employer Services team gives clear advice and help to anyone affected.

You can find information about the Redundancy Service, including online guides, at: www.communities-ni.gov.uk/topics/redundancy-service.

Staff from Finance Support and Employer Services can also come to meetings to explain what help is available and answer questions.

Make the Call 

To make sure you're getting all the benefits, services and supports you're entitled to, make the call to:
0800 232 1271. 

In 2022/23 Make the Call supported 1,317 residents in the Newry, Mourne and Down District Council area to claim c£6.48m of additional benefits they had not previously been claiming, through providing individual confidential needs assessments.

Make The Call has a phone service and a team of Community Outreach Officers who work across Northern Ireland. They can visit people in their homes and give face-to-face help with filling in benefit claims.

Details of how to contact Make the Call can be found at: www.nidirect.gov.uk/campaigns/unclaimed-benefits