We aim to collect all bins on their scheduled collection day. However, sometimes for various reasons we may miss some (eg parked cars, roadworks, vehicle breakdown or adverse weather).
If this does not explain why your bin was not collected, please contact us. When a delay has occurred we will return to collect your bin on the next available day. Please leave your bin at the kerbside.
Check the list below for some reasons why your bin may not have been collected:
- did you leave your bin out before 6am on its correct collection day?
- during holidays, bin collection days may change - is there a change to your collection day?
- was your bin lid closed and no other side waste left outside your bin?
- did you put a non-recyclable item in your recycling bin?
If you need any further information, please contact:
Waste Department Customer Services Section
Telephone: 0330 137 4047