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Bulky Collection Service

COVID-19 Update

The Council’s Bulky Collection Service has now been suspended. We ask you to avoid doing big clear-outs while at home, which will create more rubbish and recycling for council crews to collect. Hold onto large items such as furniture, mattresses etc. until services return to normal.

Stop taking clothes and other items to charity shops. These are now closed. Donations should not be left on their doorsteps.

The Council recognises the inconvenience that may be experienced because of these changes to service. These measures are necessary and services will be restored as soon as Government issues guidance to do so.

Thank you for your co-operation in helping keep our district clean and safe.

Bulky Collection Service

The Council's Waste Department provides a bulky waste collection service to assist local householders with the removal of bulky waste items that cannot be deposited in their standard black bin. This service must be booked in advance through direct contact with the Council.

Examples of Bulky Waste Materials includes:

  • Beds and mattresses
  • Bicycles
  • Carpets
  • Dining tables
  • Large electrical appliances (white goods)
  • Sofas and armchairs
  • Wardrobes and chests of drawers

Note – size and weight restrictions will apply. If an item cannot safely be transported by two personnel, it will not be collected. As a general rule of thumb we will collect items that you would take with you when you move house. For example, we cannot collect the kitchen cabinets, doors, bathroom suites.

Items that will not be collected by the Bulky Waste Service include:

  • Fixtures and fittings (kitchen and bathroom)
  • Asbestos
  • Building materials and plaster board
  • Car batteries
  • Dead animals
  • Garden sheds
  • Garden waste and trees
  • Glass
  • Hard core
  • Oil and grease
  • Oil tanks
  • Paint tins
  • Pianos
  • Small electrical appliances (kettles, toasters, etc)

Note: Small electrical items should be brought to your local Household Recycling Centre for proper disposal under the Waste Electrical & Electronic Equipment Directive.

This service is for domestic waste only and we are unable to take away any trade or commercial waste.

Fees

A charge of £10 will be payable, in advance, per bulky waste collection.

A maximum of five items will be allowed per collection.

Service Request

If you would like to request a bulky collection, please contact the Waste Department Customer Service Section on 0330 137 4047, where payment will be taken and a date for collection provided..

While it will not be possible to specify the exact time of collection, all items will be collected between 8am and 5pm on the agreed date.

Service Requirements

Bulky waste items must be ready for collection on the pavement at the front of your house, by 7.30am on the day of collection. Items will not be collected from back gardens or from inside your property.

Payment

Please note: this service must be paid for in advance at the time of booking.

Several payment options are open to you and include payment in cash, by cheque, or debit/credit card.

Refunds

If for some reason your circumstances change and you no longer require to avail of this service, a refund will be given, provided the request for service cancellation is received at least 48 hours before the planned collection date, otherwise the payment is non-refundable.

Contact Details

If you need any further information, please contact:

Waste Department Customer Services Section
Telephone: 0330 137 4047
Email: info@nmandd.org