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Making a Freedom of Information complaint

If you are not happy with the way your request for information has been handled, the fee which has been charged, or if you believe that we have incorrectly applied an exemption or exception and wrongly withheld information, then you have the right to complain.

You should use our internal complaints procedure.  You can seek an Internal Review through the Assistant Director of Corporate Services (Administration). Our target time to conduct an Internal Review will be one calendar month.

If you complain, we aim to respond to your complaint within ten working days. If we cannot resolve your complaint within that time, we will contact you and explain the delay.  Our target time for a response will then be one month.

You can contact Alison Robb, Assistant Director of Corporate Services (Administration) in writing or by telephone:

Newry, Mourne and Down District Council
Downshire Civic Centre
Ardglass Road
Co. Down
BT30 6GQ
Telephone: 0330 137 4000

If you are still dissatisfied after the Council has undertaken its Internal Review, you can ask the Information Commissioner to review the council's decision, by contacting:

The Information Commissioner – Northern Ireland
3rd Floor
14 Cromac Place
Email: ni@ico.org.uk

The Information Commissioner’s Office will expect that Council's internal complaints procedure has been completed before any appeal is made to their office.