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Performance Improvement

Part 12 of the Local Government Act (NI) 2014 sets out a general Duty of Improvement for local government, whereby all district councils must put in place arrangements to secure continuous improvement in the exercise of their functions.  We are also required to set annual improvement objectives for the services we provide and to have in place arrangements to achieve these objectives.

Performance improvement objectives should focus on enhancing the sustainable quality of life and environment for communities and ratepayers, and demonstrate clear links with the Community Plan for Newry, Mourne and Down and the Council’s Corporate Plan.  Each performance improvement objective should seek to bring about improvement in at least one of the following aspects:

  • Strategic effectiveness
  • Service quality
  • Service availability
  • Fairness
  • Sustainability
  • Efficiency
  • Innovation.

Annual Performance Improvement Plan

The annual Performance Improvement Plan forms part of Newry, Mourne and Down District Council’s Business Planning and Performance Management Framework.  It sets out what the Council will do to address the issues which matter most to local communities, outlining what we want to improve, how our performance will be measured and what positive outcomes stakeholders can expect to see as a result of our improvement activity.  The Performance Improvement Plan 2017-18 was agreed by the Strategy, Policy and Resources Committee in June 2017 and we will monitor our progress throughout the year in delivering our five performance improvement objectives.

The Performance Improvement Plan 2016-17 can be accessed here.

The Performance Improvement Plan 2017-18 can be accessed here. 

The Council is also committed to monitoring progress in delivering the performance improvement objectives 2017-18 and the Mid Year Progress Report can be accessed here

Assessment of Improvement

The Local Government Act (NI) 2014 requires all Councils to publish performance information.  By 30 September each year, the Council is required to publish a retrospective assessment of improvement for the previous financial year.  This assessment will provide an overview of how we have performed against:

  • Our performance improvement objectives
  • Statutory performance indicators and standards for economic development, planning and waste management, as set out in The Local Government (Performance Indicators and Standards) Order (NI) 2015
  • Self-imposed performance indicators and standards.

The Assessment of Improvement 2015-16 can be accessed here.

The Assessment of Improvement 2016-17 can be accessed here.

A summary of the Council's performance highlights during 2016-17 and performance improvement objectives 2017-18 can be accessed below:

Click here for the English version.
Click here for the Irish version.

Audit of Performance Improvement

The arrangements the Council has put in place to secure continuous improvement are subject to an annual audit and assessment by the Northern Ireland Audit Office.  The Local Government Auditor will undertake:

  • A forward looking assessment of the Council’s likelihood to comply with its duty to make arrangements to secure continuous improvement
  • A retrospective assessment of whether the Council has achieved its planned improvements.

Subject to the General Duty of Improvement being met, the Northern Ireland Audit Office will issue a Letter of Assurance to both the Council and Department for Communities.

The Annual Improvement Report 2016-17 can be accessed here.

The Audit and Assessment Report 2016-17 can be accessed here.

The Audit and Assessment Report 2017-18 can be accessed here.

How To Propose New Performance Improvement Objectives

Newry, Mourne and Down District Council welcomes your on-going feedback on the performance improvement objectives 2017-18, as well as any suggestions you may have on how we can improve our services in the future.

Contact Us

Head of Performance and Improvement
Oifig an Iúir
Newry Office
O’Hagan House
Monaghan Row
Newry BT35 8DJ

Telephone: 0300 013 2233
Email: kate.bingham@nmandd.org