Tourism Facilities Privacy Notice

Most of the personal information we process is provided to us directly by you for the use/hire of Council land/facility.

 

We use the information that you have given us in order to:

• process your booking and confirm use/hire details.

• raise any issues we may have on the use/hire of the area/facility. 

Your personal data may be shared internally within the Council. This is with staff who provide this service and, where necessary, between internal departments with the purpose of supporting an effective delivery of service.

 

Your personal information will not be shared with third parties.

 

Under the UK General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• (b) We have a contractual obligation.  This allows us to process personal data when this is necessary for the performance of a contract

How we store your personal information

Personal data is securely stored on Council electronic servers and in hard copy. This is in compliance with Data Protection legislation and is handled confidentially with strictly controlled access.

Paper documents will be destroyed one year after the event or hire date, after which any remaining information will be securely stored on the Council’s electronic servers.

In line with the Council’s Retention and Disposal Schedule, all data will be kept and disposed of with retention rules for Events, Insurance, and Financial Transactions Management.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to limit of processing - You have the right to ask us to limit the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not needed to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request (see ‘Key Contact details’ above).

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us (see ‘Key Contact details’ above).

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk